Terms & Conditions
Welcome to Vast Made by Africa. By accessing and using our website (vastmadebyafrica.com), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
1.1 Ownership: This website is owned and operated by Vast Made by Africa.
1.2 Acceptance of Terms: By using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 Updates: We reserve the right to update, modify, or change these Terms and Conditions at any time. Continued use of the website after such modifications constitutes acceptance of the updated terms.
2. Orders and Payments
2.1 Product Availability:
- At VAST, every piece is crafted with intention, care, and love. All products are made to order. As part of our commitment to slow fashion, we create made-to-order designs, ensuring minimal waste and maximum quality. Please allow up to 6 -8 weeks for international delivery, as each piece is handmade by skilled artisans, honouring traditional techniques and conscious production. Thank you for choosing timeless craftsmanship over fast fashion.
- Our Viking pots are only available within Kenya.
2.2 Pricing:
- Prices are listed in US Dollars ($) unless otherwise stated.
- Prices may change without prior notice, but confirmed orders will not be affected.
2.3 Payments:
- We accept secure online payments via Stripe.
- All payments must be made in full before an order is processed.
2.4 Order Confirmation:
- Once an order is placed, you will receive an email confirmation. If you do not receive confirmation, please contact us.
- Vast Made by Africa reserves the right to refuse or cancel orders at our discretion.
3. Shipping and Delivery
3.1 Manufacturing Time:
- Manufacturing times vary depending on the product. Manufacturing is normally completed within +/- 2 weeks.
3.2 Shipping Time:
- International: 6 - 8 Weeks
3.3 Customs and Duties:
- International orders may be subject to import duties and taxes, which are the responsibility of the customer.
3.4 Delays:
- We are not responsible for shipping delays caused by courier services, customs, or unforeseen circumstances.
4. Returns and Exchanges
4.1 Eligibility:
- Returns are accepted within 30 days of delivery for unused and undamaged products in original packaging.
4.2 Return Process:
- To initiate a return, contact our customer service team at [email protected].
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4.3 Non-Returnable Items:
- Custom-made and personalized items are not eligible for return or exchange.
4.4 Refunds:
- Approved refunds will be processed to the original payment method, less shipping costs.
5. Intellectual Property
5.1 Copyright & Trademarks:
- All content, including logos, images, text, and designs, is the property of Vast Made by Africa and is protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
5.2 User Content:
- By submitting reviews, comments, or images to our website or social media, you grant us a non-exclusive, royalty-free right to use, reproduce, and distribute this content for promotional purposes.
6. Privacy Policy
6.1 Data Collection:
- We collect personal information for order fulfillment and customer service purposes.
- We do not sell or share personal data with third parties, except as required to process payments and deliveries.
6.2 Security:
- All transactions are encrypted and secured via Stripes payment gateway. However, we are not responsible for any data breaches beyond our control.
7. Liability Disclaimer
7.1 Product Use:
- Vast Made by Africa is not responsible for any damage or injury resulting from improper use of our products.
7.2 Website Accuracy:
- While we strive to ensure accurate product descriptions and images, slight variations may occur due to the handcrafted nature of our items.
8. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from the use of this website shall be resolved in Kenyan courts.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: [email protected]
- Address: P. O. Box 24838, Postal Code : 00502, Karen Nairobi, Kenya
